Legal background

Legal information

Important terms and consumer information for purchases at Offerfrontier in Australia.

Important in brief

  • Right of withdrawal: 14 days after receipt (consumer purchase).
  • Warranty: manufacturer's warranty + statutory rights.
  • Complaints: read our complaints procedure and European ODR link below.
Read terms Submit complaint
Legal information

Company details (Australian legislation)

  • Company name: Offerfrontier
  • KvK: 78541236
  • VAT ID: NL002345678B12
  • Address: 123 George Street, Sydney NSW 2000, Australia
  • Phone: +31 6 48 75 29 01
  • Email: offerfrontier@gmail.com

Contact person

Contact person
Marloes de Vries
Legal affairs & complaints
offerfrontier@gmail.com

General terms & consumer information

Our general terms and conditions determine the rights and obligations for online purchases. Below you will find a summary of essential articles and full text via download.

Consumers have the right to cancel the purchase within 14 days after receiving the product without giving a reason. Costs for return shipment may be borne by the consumer, unless otherwise stated.

Statutory warranty: products must meet reasonable expectations and correspond to the description. Any manufacturer warranties remain in addition to statutory rights.

See ourPrivacy Statementfor information on which personal data we process, legal bases and your rights as a data subject (access, rectification, erasure).

All agreements are governed by Australian law. The parties will first try to settle disputes amicably; thereafter the competent court in Australia.
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General terms illustration

Delivery and returns

Delivery times, costs and procedures for returns depend on the product type. Below is a short table with common rules.

Product type Delivery time Return period
Furniture in stock 2–7 business days 14 days (withdrawal)
Custom / wood 2–6 weeks 14 days after delivery (condition: undamaged)
Accessories 2–5 business days 14 days

For return costs and damage we apply reasonable and transparent rules; see full terms for details.

Returns and delivery

Complaints procedure and ODR

If you have a complaint about a product or service, first follow our internal complaints procedure. If unsatisfied, you can submit a request to the European ODR platform:EU ODR.

  1. Submit your complaint via the form below (or by email).
  2. We will confirm receipt within 7 business days.
  3. We aim to resolve within 30 days.

Contact details for complaints: Offerfrontier, Van der Helststraat 32, 1072 NG Amsterdam.

Complaint form

Your data will only be used for handling the complaint and in accordance with our privacy statement.

Consumer rights & resources

As a consumer in Australia you have additional rights. Below are some useful links and information points:

  • Consumer authority: information about your rights
  • European Consumer Centre (ECC) Australia — cross-border disputes
  • European ODR for online disputes:ODR platform

Documents

Download our legal documents:

Privacy Statement General Terms and Conditions (pdf)